Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped to the address provided at checkout.

During high-demand periods, processing times may be slightly extended.


Shipping Time

Estimated delivery time depends on your location:

  • United States: 5–10 business days

  • International: 7–15 business days

Please note that shipping times are estimates and may vary due to factors outside our control such as customs delays, carrier delays, or peak seasons.


Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions.


Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to update after shipment.


Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect shipping addresses

  • Weather or unforeseen circumstances

However, if your order is significantly delayed, please contact us and we will assist you.


Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us within 12 hours of placing your order.


Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
If this occurs, please contact the shipping carrier directly.


Contact Information

If you have any questions about your order, please contact us at:

Email: pawvenn@outlook.com 


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